PRIVACY POLICY
AND DATA PROTECTION
TKNL, Inc., is committed to protecting the personal information that its clients and certified installers provide in the course of business relations.
What is the goal and scope of this policy?
This privacy policy explains how we collect, use and disclose the personal information on our clients and partners and how this personal information can be consulted and corrected when necessary.
This policy also explains how cookies are used on our website. By visiting www.tknl.com (the “TKNL, Inc. website” or “website”), contacting us or agreeing to receive emails from TKNL, Inc., you accept the terms and conditions of this policy. This policy does not extend to websites operated by our partners. TKNL, Inc. is therefore not liable for their privacy policies, procedures and practices.
What information do we collect?
A. The information that you send us
We collect the personal information that you send us when you:
• fill out the on-line form;
• contact us by telephone; or
• send us an email.
Depending on the circumstances, this could be your name, contact information (street address, electronic address, telephone number), the form of payment you used, details on your projects, etc.
B. Information provided on our website
We also collect information on your visit to our TKNL, Inc. website. This information could include your IP address, the date, time and length of your visits as well as the web pages you consulted.
The TKNL, Inc. website also uses cookies. These are files that are installed on your computer’s hard drive or web browser in order to collect certain information, such as your language of preference, your browsing history and your browser type and version, all for the purposes of optimizing your experience on our Website. These cookies cannot be used to extract information from your hard drive or store your personal information. However, if matched with other data, information collected by cookies could be used to identify an individual user. Disabling cookies on your browser could adversely affect your browsing experience on the TKNL, Inc. website.
How will your information be used and disclosed?
We use and disclose your personal information mainly:
• to respond to your requests for estimates;
• to allow us to provide our products and services and to follow up with our clients and partners;
• to answer questions and information requests;
• to optimize the contents and structure of the TKNL, Inc. website;
• to assess your needs, preferences and degree of satisfaction with our products and services;
• to inform you of our products and services, to the extent permitted by law;
• for the purposes of marketing, advertising or contests, to the extent permitted by law;
• for survey and statistical purposes, to the extent permitted by law;
• to ensure compliance with the legislation and regulations in force;
• for any other purposes authorized or required by law.
When we disclose your personal information to third parties, we take reasonable measures to ensure that the rules set forth in this policy are respected. We do not market the lists of our clients or website users to third parties.
Right to access and correct
On written request and subject to proof of identity, you may consult the personal information that we have collected, used or disclosed, and ask that any necessary corrections be made, where applicable, as authorized or required by law.
However, to make sure that the information we hold on you is accurate and up to date, please inform us immediately of any change in your personal information.
Update
This privacy policy may be amended without notice, and was last updated on October 5th, 2023.
Contact person
Any request to access or correct your personal information and any question or comment you may have respecting our privacy policy must be sent to the Privacy Officer by mail, fax or email using the following contact information:
By mail:
TKNL Inc.
J.-P. Martin
1349, rue Gay-Lussac
Boucherville, QC J4B 7K1
By email : conformity@tknl.com